Service Guidelines & Cancellation

1. Booking Policy Reservation Confirmation: All bookings require full payment or a mandatory deposit (e.g., 50%) at the time of reservation to secure your slot. Payment Methods: Major credit/debit cards and approved digital payments are accepted. Accuracy: Clients are responsible for providing correct contact details (email and phone number) during booking to ensure receipt of confirmation and automated reminders. Grace Period: A 15-minute grace period applies to scheduled start times. Late arrivals exceeding 15 minutes may result in a shortened session or forfeit of the booking without a refund. 2. Cancellation & Rescheduling Policy Standard Notice: Cancellations or rescheduling requests must be submitted at least 24 hours prior to the scheduled start time to receive a full refund or free reschedule. Late Cancellations: Cancellations made between 12 to 24 hours before the appointment will incur a 50% cancellation fee. Short-Notice & No-Shows: Cancellations made less than 12 hours before the start time, or failure to arrive ("no-show"), will forfeit 100% of the booking fee. Provider Cancellations: If a session must be canceled due to unforeseen emergency or provider unavailability, clients will receive the choice of an immediate full refund or priority rescheduling. 3. Waitlist Policy Waitlist Joining: If a desired time slot is fully booked, clients may join the waitlist free of charge by contacting our office. Notification System: When a cancellation occurs, waitlisted clients are notified in chronological order (first-come, first-served). Response Window: Clients have 15 minutes from notification receipt to claim the open spot before it is offered to the next individual on the list. Booking Conversion: Claiming an available waitlist spot converts it to a pending reservation, requiring confirmation and payment.